Shipping Policy
- We strive to ship all items in the most cost effective and safest way possible.
- Please allow up to 3 business days for items to be processed and sent out. You will be emailed via email when your purchase is on its way.
- If you are worried about the safety of your items in transit please contact us to purchase additional shipping insurance. We cannot control delays, loss of package, or other outside factors.
Shipping Wet Specimens
- To protect the fragility of the piece and comply with shipping guidelines, your wet specimen will be shipped to you without alcohol. The specimen will be packaged in a sealed bag with sufficient alcohol to keep it hydrated during the journey. Each specimen has already been fixed with formalin.What do I do when I get my specimen? Upon receiving your wet specimen in the mail, we advise having the proper alcohol ready to go. 70% isopropyl alcohol is what we prefer to use with wet specimens. Because each specimen was fixed with formalin, gloves are highly recommended when placing your specimen back in its jar. After positioning to your liking, fill the jar with 70% isopropyl alcohol, making sure the specimen is fully submerged.
Return Policy
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All returns are for store credit only within 14 days of delivery date. All discounted items are final sale.
Please contact sales.blackmoth@gmail.com to initiate a return request.
- All online returns must be made within 14 days of delivery date.
- All returned merchandise must be within new, unused condition.
- Original shipping fees are non-refundable and return shipping is the responsibility of the customer. We suggest using a shipping provider that offers insurance.
- Any item returned that is not in compliance with our return policy will be shipped back to the customer at their expense.
- We are not liable for packages that are lost or stolen and are not able to offer a refund.
- Please ship returned items to:
Black MothAttn: Returns1142 S Harvard Ave, Tulsa, OK 74112